Latest News from the Customer Success team
New feature
Reports
Analytics

View Blocked Websites to allow end-users stay focused πŸ“±πŸ“‰

Mollie avatar
Shared by Mollie β€’ December 16, 2022

Blocked Websites on our Report pages shows you a summary of the top 50 websites denied by us. This report can help you identify websites that your end-users have attempted to access that are denied by your Access Policy Rules.

By getting a better visual on these websites we have blocked, you can further tailor your Access Policy to block all distracting and harmful websites while protecting your devices and maximize productivity. The Reports page shows just the top 50 second level domains, but for a more granular breakdown the export csv option is available for download to see the underlaying full domains.

Product update
Service
Improvement

Start a tour on demand πŸŽ‰

Mollie avatar
Shared by Mollie β€’ December 16, 2022

Get acquainted with our latest feature release called "Start Tour." This feature allows you to start a tour on demand.

We have taken self-serve to the next level to help you navigate around the portal easier.

You can snooze a tour and take it at a time convenient to you.

Each section has a "Start Tour" icon on the top right, allowing you to start a tour whenever you feel like it.

Product update
Improvement

Spanish Language Supported

Mollie avatar
Shared by Mollie β€’ December 16, 2022

We now have Spanish as a supported end-user language for all customers. This includes support across customer-facing experiences provided by Messenger and Articles making it easier for businesses and organizations to communicate.

Product update
Accessibility

Introducing User Language πŸ—ΊοΈ

Mollie avatar
Shared by Mollie β€’ December 16, 2022

If you would like to change your preferred language on the portal, you can adjust this via the language settings in a few some simple steps.

New feature
Improvement

Event Log πŸ“Š

Mollie avatar
Shared by Mollie β€’ December 16, 2022

We are making it easier for you to discover critical insights about how to monitor the activation status of your device. Events log can quickly find entries of interest and get the insights you need.

  • View your device status
  • Verify enforced policies
  • Troubleshoot configurations issues

There are quick links to resolve connection issues. (requires to be logged in to an account to access)

More events to come down the line.

New feature
iOS
Deployment

Share iOS APN profile with Apple devices 🍎

Mollie avatar
Shared by Mollie β€’ December 16, 2022

helping them to connect their Apple devices to the service.

Go to one of their device INTERFACE DETAILS, and download a Signed profile to share in an email, or simply give them the link or the QR code to scan.

More on APN profile deployment here (requires to be logged in to an account to access)

An unsigned version is also available to facilitate can be used on Intune deployment as well.

More on Microsoft Intune deployment here (requires to be logged in to an account to access)

New feature
Analytics
Deployment

Count and filter your Devices with Interface Summary πŸ“ˆ

Mollie avatar
Shared by Mollie β€’ December 16, 2022

Introducing our latest UI release, Device Interface Summary. To make it easier for you to identify the connectivity of your devices, we provided you with a new tab called Device Interface Summary.

The new tab within the Device Tab can help you monitor the activity on your configured device, allowing you to streamline the devices connected to the service and focus on those that are not.

🟒 Connected

  • This device is currently connected to this service via an active connection.

Disconnected

  • Currently, a device is not connected or had joined at one point to the service.

🟠 Never Connected

  • The device indicates that it has never been connected to the service in this state.

Pending

  • This state indicates that the device has been moved from a Group or a Network. The device will revert to a normal state after making the change.

πŸ”΅ Activating

  • In this state, the device is in the provisioning process. Once created, the device moves to one of its custom-defined states.

πŸ”΄ Error

  • This state indicates that an error has occurred in processing. Details of the error will be listed. This section will only be visible if an error has been shown.
New feature
Tenant Management

Find any account, device or user under your tenant hierarchy πŸ”Ž

Mollie avatar
Shared by Mollie β€’ December 16, 2022

We recently made it easier to search for an account(s), devices, and users associated with your tenant hierarchy. You can search by many attributes such as email address, sim number, account name, IDs, and much more.

Never lose track of a particular device or user, and make the management of your tenant even simpler.

New feature
Integrations
Deployment

Monitor and configure your Cisco IoT Control Center integration from the portal 🧩

Mollie avatar
Shared by Mollie β€’ December 16, 2022

Cisco IoT Control Center Integration allows you to connect your account for provisioning. If Cisco IoT Control Center integration is configured, the account will retrieve and provision devices via API.

We are adding now an enhanced user interface to self-manage the integration configuration. This will allow better visibility of status and troubleshooting capabilities.

Besides, the provisioning mapping is allowing more flexibility in how devices are provisioned, e.g. an enterprise with a single Cisco IoT Control Center account can specify which devices are provisioned and map each individual customer to a separate service account.

New feature
Deployment
Android
iOS

Connect users without MDM with simple invitation links sent via SMS or Email πŸ“©

Mollie avatar
Shared by Mollie β€’ December 16, 2022

We have introduced a friendly invitation feature to help you connect devices to the service without to rely on an MDM.

You can now send an SMS or Email invites with a link to help your users setup the service.

  • For iOS/iPadOS, users will be invited to install an APN profile in a few simple steps.
  • For Android and other device types, users will be guided on how to update their APN settings.
Invite Device Modal with Send setup instruction link selected

In addition, we are introducing a friendly mobile app that can simplify the onboarding process on iPhones and iPads, as well as Samsung Knox devices.